Solution Focused Hypnotherapist in Warwickshire

Your privacy matters

I understand that the information you share during hypnotherapy is personal, and I take my responsibility to protect it seriously.

This notice explains what information I collect, why I need it and how I keep it safe.

Who am I?

I’m Terrie Evans, owner of Rise and Renew Hypnotherapy and the Data Controller responsible for your personal information.

ICO Registration: ZB694905

Email: terrie@riseandrenewhypnotherapy.co.uk

What information do I collect?

I collect your contact details, relevant health and background information, and the reason you’re seeking hypnotherapy.

I also keep brief notes about your sessions and progress, alongside appointment and payment records.

I only collect information relevant to providing hypnotherapy.

Why do I need this information?

Your information helps me provide safe and appropriate hypnotherapy, manage appointments and maintain professional records.

Under UK GDPR, I use information where necessary to provide your agreed services (Article 6(1)(b)), comply with legal obligations (Article 6(1)(c)) or meet legitimate interests such as maintaining records and handling potential claims (Article 6(1)(f)).

Relevant health information is given additional protection under Article 9(2)(a), which allows processing with your explicit consent. This is requested separately before therapy begins and may be withdrawn at any time.

How is my information kept safe?

Paper records are stored securely in a locked filing cabinet.

Electronic records and communications are protected by passwords and appropriate security measures.

I use trusted digital service providers for communication, appointments and record storage. These providers may process information on my behalf, subject to relevant data protection safeguards.

Is my information confidential?

Yes. Your information is treated confidentially and is not sold to third parties.

Information may be shared where required by law, where there are serious safety concerns, with your permission, or where necessary for professional supervision, insurance or legal matters. Identifying details are removed during supervision wherever possible.

How long is my information kept?

Adult therapy records are normally kept for eight years after your final session, in line with professional and insurance requirements.

Children’s records may be kept longer where required.

Financial and administrative records are kept only for as long as necessary.

Records are securely destroyed or deleted when no longer required.

What are my rights?

You can ask to see your information, correct inaccuracies, request deletion or restriction, object to certain uses, or request transfer where applicable.

You can withdraw consent at any time. Some information may still need to be retained where the law permits or requires it.

To make a request, please email me using the address above. I will respond within the legal timescales, normally one month.

What if I have a complaint?

If you’re unhappy with how I’ve handled your personal information, please contact me directly.

I will acknowledge your complaint within 30 days, investigate it without unnecessary delay, keep you informed where appropriate and explain the outcome.

You can also complain to the Information Commissioner’s Office (ICO) at any time.

Website: www.ico.org.uk

Telephone: 0303 123 1113

Any questions?

If you have any questions about your information or this notice, please contact me.

Terrie Evans

Rise and Renew Hypnotherapy

terrie@riseandrenewhypnotherapy.co.uk
www.riseandrenewhypnotherapy.co.uk